Delete my data

Last updated: 11 October 2026

You can delete all your Meditag data at any time. This page explains where your data is stored and how to remove it.

Where is data stored?

Meditag stores data in two possible places:

  1. On your device – Medication plan, dose history, vitals readings and settings. This data only leaves your device encrypted, if you use online backup or the family feature.
  2. On our server (only if you have turned on online backup) – A code with no information about you and an encrypted file. We cannot read the contents. What the family feature keeps on the server is described in the privacy policy.

If you have never turned on online backup, there is no backup of yours on our server.

Step 1 – Delete local data (in the app)

First: if your online backup is on, delete it first (step 2). Deleting the data on the phone does not delete the online backup, and afterwards the app can no longer delete it.

To delete all data on your device:

  1. Open Meditag.
  2. Tap Settings (bottom right).
  3. Scroll all the way down to Reset data.
  4. Tap Delete all data from this phone.
  5. Confirm the deletion.

All locally stored medications, doses, vitals and settings are deleted immediately and cannot be recovered.

Step 2 – Delete online backup (if turned on)

In the app: in Settings, tap Create backup. Turn Online backup off and tap Turn off. This deletes your online backup.

The server then keeps an encrypted copy for up to 30 days. This means a mistaken turn-off can be undone. During this time, too, we cannot read its contents. After that, the copy is deleted for good.

By email: you can also ask us to delete it. Because the server does not know your name, we can only find your backup with your recovery code or with the support code that the app shows. Send us an email with the subject "Data deletion" and one of these codes to:

privacy@meditag.ch

Without one of these codes we cannot find your backup, and so we cannot delete it. The recovery code also shows that the backup is yours. The app shows the support code if it finds an earlier backup that it cannot open: tap Report a problem there. The support code is valid for 7 days. We then delete it within 30 days.

What happens when you uninstall?

When you uninstall the app, all local data is automatically deleted by the operating system. Your online backup stays on the server until you turn it off in the app or request deletion by email. So turn online backup off before you uninstall. A backup that has not been used for 12 months is deleted automatically by the server.

Questions?

For questions about data privacy or deletion, contact us at privacy@meditag.ch.

For more information, see our privacy policy.

Controller: Robomoe Genossenschaft, Sägagass 23, 9490 Vaduz, Liechtenstein